Austin Central Air Conditioning Repair Service

Steve Osteen gave me 3 quotes for different replacement packages. After choosing the one I liked, he and Chris replaced my ac in one day. They were very careful with the rug, stairs, walls, etc. My dogs helped them a lot and gave great advice and Chris and his workers were very patient with them. They were respectful, gave advice where needed and have come back twice for the yearly check ups. I would highly recommend them!

Great service, prompt calls and arrival on sight. The girl that scheduled our appointment was great. All phone calls promised were very promptly returned (on a Saturday no less) as well as a timely Monday morning scheduling call. Chris the service technician also promptly returned phone calls, showed up on time and did a fantastic job! In my opinion Chris was very honest and very professional. He went out of his way to do a great job. Everything regarding this experience was as great.

John was very helpful, communicative, easy to work with and willing to investigate and implement alternative solutions. They made the entire installation in one six hour period. They came when they said they would and did a complete installation including modifying the ductwork to accommodate the new American Standard unit and explained everything we needed to know/do to keep the new one functioning well.

We were impressed with the personal service that we had got from this company. They have a good reputation and have been in business forever. They were able to give me useful advice when our old system was dying. They gave a reasonable prices.

Lawhon Air Conditioning is an honest and reasonable business. They are very reliable and responsive. I trust them to take care of my air conditioner. When they said the condenser needed replacing, I thought they'd try to sell me a new unit, but they were honest and were able to repair the problem for a very fair price.

Air conditioner failed. Dash came out the next morning and fixed the problem and thoroughly checked the unit. Very responsive and friendly.

Originally, I was leaning towards one of the other 6 proposals I'd received. But, after a post-bid follow-up phone call, it was obvious that Faught was willing to work to match or beat a reasonably competitive offer and they quickly became the top bid. The "sales rep" made a good impression. He was persistent, but not pushy. He was very good at explaining the bid, the rebates and incentive programs as well as addressing my concerns regarding the proposed hardware and warranty coverage then re-writing the bid to meet my needs. The technicians who performed the install were professional amiable and very experienced.

Summary: All three people I worked with (including Mark the owner) were honest, friendly, prompt and professional. They did the repair at 1/2 the cost of anyone else I talked to and actually encouraged me to go with the lowest cost option. They fixed the issue the same day and worked with me on the payment. Note: only 3 days after the repair, so far, no issues. The whole story: My compressor went out on my central AC. Luckily we had a couple of portable ACs so we could take a couple of days to shop around. I had three different companies come out. The first failed to mention that my compressor was still under warranty, and tried to get me to replace the whole outside unit (not unreasonable as it was 10 years old, but they lost trust by not mentioning the warranty) for around $4K. They quoted $16-1800 for repair. The second company I talked to tried to get me to sign up to an 8yr contract for a complete replacement system and maintenance contract for $24K. I pressed for a quote on just replacing the compressor and was told about $1650 I decided to take a chance on the Coolest even through they only had 9 reviews, because the reviews were good and I liked the name. I made an appointment for 9AM Monday morning. They came right on time. The first tech confirmed the issue and checked on the warranty. I asked for a quote for just the compressor replacement and for a replacement outside unit. Mark, the owner I believe, called me back a few minutes later and actually recommended the cheaper option of repairing the compressor. Since his quote was only $850, it made financial sense to go with repair over replace. I told Mark that I wouldn't be able to pay for a couple of days and he didn't even skip a beat before saying that was no problem. He had a tech out within a few hours and got me fixed up before 4PM the same day. I expect my system may still need to be replaced in a few years when some other part wears out, and when it does, I will go back the Coolest for the replacement - they earned my business.

Our AC died on Sunday of Labor Day Weekend. I called several companies for service, but only ABC was able to send out a technician same-day. The technician arrived at the house less than 2 hours from my call. The technician was polite, honest and prompt. He diagnosed and fixed the system within 1 hour of arrival. The unit had a bad capacitor and he had the part on his truck, so was able to replace it on the spot. The house began to cool down immediately. The service cost about $320, but for same day repair and a replacement part on Sunday during a holiday weekend, I did not feel that was excessive. I was very satisfied with the entire experience.

The think I like is that they actually repaired the air conditioner instead of replacing the whole thing. Before you call somebody and have to drop thousands of bucks call this guy and have him fix it.