This project took considerably longer than the company originally estimated; and, within weeks of completion, two plumbing issues occurred that required some of the work to be redone. During the design phase, the architect went on vacation. While the estimated project completion was not impacted (the estimate did not include the design phase), it did lengthen the time we'd allotted to have the project completed. Also, during the project, there appeared to be a problem between the company's project manager and at least two of the subcontractors. During the shower "tiling phase", the company's "project manager" actually did some of the tiling work himself. The work was then transferred to a subcontractor. In fact, we are pleased with the final product; however, a minor plumbing issue (behind the tile) remains that we have not had corrected. Further, prior to the tiling phase, Austin Handyman referred us to several local sources from which to chose the specific tile we wanted. After visiting all locations, we selected tile from one. As the actual date for the tiling approached and we were well passed our target completion date, I agreed and picked up the tile and associated work material, transported it to the house, and staged it for use by the tiling subcontractor. Had I not done this, the project would have been further delayed. Also, the company subcontracted out the glass work associated with the shower. Again, we are well pleased with the final product; but, the subcontractor had to be recalled to correct a leak/leaks. A final annoying fact was that Austin Handyman sent us a final invoice for payment prior to the work actually being completed. When I called the company, the billing department was unaware that the project wasn't done. The company apologized and retracted the billing statement; but, I didn't feel it was professional for the billing department to not confirm work completion before sending out the final notice. Please note, this work was done during 2014, nearly three years ago. While we are generally pleased with the final outcome, we have deferred other renovation work due to the challenges we faced with this project.