Austin Post Tension Cable Repair

From the initial estimate to the final landscaping repairs, this company demonstrated an exceptional level of professionalism. Email and telephone contact was available as needed. All personnel were good humored and great to work with. This work is very labor intensive and required moving out most of the home furnishings for about eight weeks. Holes were drilled with big equipment, concrete was poured and set, all in preparation for actual leveling. The crew knew where to set the jacks and how to position the support piers, as confirmed by an independent engineer I engaged to give me peace of mind when spending so much money. Now that the job is finished, the floor is level, doors and windows work, and I am completely satisfied. Like most companies who repair foundations, Capital provides a warranty but as I ask my neighbors -- do you really want the crew to have to come back? I don't expect to ever need any more foundation work, come drought or high water!

Ron was extremely responsive and helpful. He gave frequent updates on the progress of the work and accommodated our tight timeline to complete the repairs. When he ran across unexpected issues, he thoroughly explained them to us and let us know how dealing with them would impact the budget.

This has been a challenging review for me to write and "rate." As you can see, I am completely satisfied - overall. And, in all fairness, from the first phone call made to the folks at CenTex House Leveling, to the final review of the report, my husband and I were treated with friendly professionalism. The plan for the repair was discussed with us ahead of time and the estimate was reviewed all with the intention of making sure we had proper expectations set. All of this was fantastic and I felt great that I could trust everything that was being said to me, as I know nothing about foundation damage or repair. I gave my overall rating as a 'C' because while the expectation was properly set and I knew that my house was going to have 17 deep holes dug around it, I did not realize that my fresh, healthy rosemary bushes in the front flower bed of my house were going to be destroyed and then put back together so poorly that the entire front flower bed of my home looked like a pile of mulch. Which has now cost me additional money to replace. Additionally, the proper expectation was set that there was going to be backfilling done to create positive drainage, but what I did not realize was that the backfill was going to be placed so sloppily against the house that it was going to require me to have to pay to have my house pressure washed because of the stains on the stone, again costing me additional money. In summary, I truly feel that CenTex House Leveling is a professional, efficient and friendly company that employs folks who really know how to level homes and repair foundations. I just wish they would implement the "put things back the way you found them" philosophy. Otherwise, I would have been far more pleased with them, overall.