A windstorm in mid-October ripped open a long piece of vinyl siding on the side of our house near the roof line, and we have a two story home. I felt that this was somewhat of an emergency, because the weather threatened to remain windy, and the around a 12 foot long piece of this siding was flapping around in the breeze, and with a resumption of windy weather, it could continue to tear away and maybe break loose completely. Jeremy, I knew, was super busy at that time, as I'd been trying to contact him for some estimates on non-emergency work. And, I have not read all the recent reviews of Jeremy's company, but I am sure that any negative reviews are due to lapses in communication. He takes on a lot of jobs and it is difficult to get ahold of him directly. But, from my years long experience with Jeremy, I know he *does* look at his texts and emails and evaluates them, even if he doesn't respond to each right away. After informing him about the siding, I got an email very quickly---which was remarkable because I had been waiting days already for a reply about very long term stuff, like a possible bathroom remodel for the long term future. He directed his wife, Julie, who helps with the business, to get someone over to our house right away. Someone did come out and that fellow was *VERY* good. Courteous, polite and sincerely interested in doing the job right. He discussed with me the choices of how to reattach the siding in a way that this would not happen again, and for no extra charge, he took care of some minor maintenence on my roof and gave me a very complete description of the state of my roof without me asking for it. It was a pleasure to work with this fellow. And, within a day or so another windstorm rose up, and I was really glad the siding was firmly fastened in place. I have worked with Jeremy in the past, and found that all the subcontractors he sends out on jobs are a pleasure to work with, very competent and very pleasant people.