This business does not honor the warranty for their service. It is forgotten history once the job is finished. They avoid the communication and follow up. The job was for about 4-500 sf. flooring to remove existing tiles and install new floor. Initially, it was going to be laminate, but changed to vinyl plank after the owner of this business convinced me vinyl plank would be the better option in terms of maintenance. The owner was very friendly, easy to talk to, and aggressive in getting the job. He knocked down his initial offer by 800 dollars to win the bid from the other business. Scheduling and installing was very smooth like a breeze. When the job was completed, I realized the color of the floor was not exactly what I had envisioned, but I acknowledged that it was ultimately my decision to take his sales pitch, and made no complain about it. The whole process seemed flawless. We were told to contact them for any problem any time and it would be taken care of. We're given the written warranty as well. We thought our search in Angie's list was definitely worth it..... UNTIL we had to contact them 3 months later for the job not very well done. The thresholds were coming off from the door sill. Additionally, I found base boards were not installed at some corner spots, which I didn't notice when the work was completed in May. I contacted the owner, and they came to fix the door sill, but stuffed up some caulking under the corner door frames instead of installing baseboards.... leaving uneven unfinished look at the rims around the floor. When I expressed my dissatisfaction and questioned about their crew's workmanship, the owner made it very clear that he did not care about what I think by completely ignoring and not responding to my email. Period. No explanation as to why it could not be done in the way I'd like, or how it could be done.. nothing what so ever. After waiting his replay for a week, I reminded him that I am still waiting for his reply. He finally replied two days later saying he would stop by that afternoon to look at the problem. To my surprise, he did not show up. I reminded him again that we are disappointed about his no-show and ask to resolve this matter soon. It has been a week today, and there has been no reply from him. I am not surprised this time. I am extremely disappointed how bluntly they refuse to communicate and try to disconnect with their customer, especially with all the friendly image that he projected before the job. As far as my experience went, they operate with two completely different faces .. before and after the sales. I now have a big question about how they even made it to Angie's super service award.... it is simply absurd. I want them to finish the job they started, or hire other contractor to finish it on their expense if they are unable to for any reason.