We hired Gilbert to inspect and then later replace a defective toilet in our house. Gilbert responded to our request for services immediately and when he wasn't able to get to our appointment that week he recommended two other plumbers that served our area and that he trusted to do a good job. We were so impressed with Gilbert that we opted to turn off the water to that toilet and wait until he could fit us in, which he very quickly did. Once here, Gilbert was EXTREMELY professional, courteous and efficient. He took extra care when placing items on our wood floors and also kept the work space clean and made sure he left the area spotless when he was done. It turned out that we needed to order a new toilet so the timing on that required Gilbert to come back out the second time on a Sunday morning, which he did and at no extra cost and made quick work of the problem. You read that right...made a trip out on a Sunday at NO EXTRA COST! We can honestly say that everything about our experience with Gilbert went well beyond expectations, which unfortunately is a rare thing these days. Gilbert personally answered the phone when we called, called just as he said he would prior to arriving for our appointments, was super knowledgable in his work and followed-up on the service. All of that said, maybe the best thing about Gilbert is how friendly and personable he is. We will ALWAYS use Gilbert for any plumbing needs from now on and just can't say enough good things about this company. If we could give more than 5 stars, we would because he knocked it out of the park in every regard. THANK YOU, GILBERT!!