We live on a hill and have a sewage lift station, which is basically a small septic holding tank with a grinder/pump that discharges into the pressurized city sewer pipe. The pump had failed intermittently for a few weeks, and finally went out on a Friday night. The pump and quot;storeand quot; is closed on the weekend, so I rigged up a cheapo sewage pump from Lowes for the weekend. (So I got quite familiar with how the system works.) Called my regular plumber Monday morning, and they were busy until Tuesday afternoon! So based on the equipment supplier GP Equipment, I called Pure Plumbing, even though they have a non-A rating. They had a reasonable and quot;show upand quot; charge, and they came about mid-day. Meanwhile, I visited the pump supply store to get educated on how the system works and what I should replace. Mark from Pure Plumbing quickly diagnosed the problem as a faulty relay, a relatively simple repair. Of course I'd messed up a lot of the plumbing to install the temporary pump, so reassembly was a bit of work. Since the pump was 15 year old, I decided to replace it while the pro was here putting things together. Mark did NOT try to up sell me on the replacement, but said he would put it together the right way. Everything went great. They finished about the time promised, and they wanted to make all the and quot;modernand quot; enhancements that the equipment supplier had explained. I was very pleased that they handled the plumbing, the electric controls, and did everything the right way. Certainly not the cheapest, but after 2 days without sewage, we were happy to pay any price. I am quite pleased with the quality of work and willingness to explain everything. I even had them add a relay to connect the failure alarm to my security system.