Austin Retractable Awining Installation

After speaking and receiving bids from two others companies Austin "Awesome" Awning was to be my third. I made contact with them initially by internet and then a call back to me was made. Made one appointment only to be called back to push it back stating he wanted "work up" something to best fit my need. Sounded fair enough and at that point and we already made contact by phone twice. When my newly scheduled appointment time rolled around "Walter" was no where to be found so I called. When we spoke he said, "didn't you get my email?" Then as I "the customer," started to explain that I did not receive anything from him, he began to explain how he thought I was already sold on another brand of awning from the previous bids I had mentioned. This kind of assumption is really a bad way to run a business. Also, never presume you know the needs or wants of a customer without first meeting them and providing a bid. Lastly, don't assume your bid will be too high for a similar product.

We initially wanted to purchase an awning from Costco and we were looking for someone to just install the awning. We got Hill Country Awnings from Angie's list and the cost was reasonable. Once we visited, however, we decided that a custom shade gave us more flexibility and better quality material, despite the additional cost. A.D. and Dana were very friendly and helpful, taking time to explain the process and the options. I really liked the fact that this is a local family-owned and run business from sales to installation. The installation was completed quickly and efficiently. They tested the awning, including the wind sensor, before they left. They also worked with us to make minor adjustments to make sure the awning was level with the house. After using it daily for almost a month, we are very pleased with the results.

Everything went very well, ahead of schedule. A.D. arrived a little before the scheduled time, that was great, he accessed the damage and gave suggestions as to what needed to be done. He gave me an estimate. We set up a date/time for them to come and get the awning. Within two weeks the awning was repaired and on its way back. The wiring was repaired for all three units. The awning was replaced and better than before. While working on the awnings, they cleaned all of the awnings so now they all look new. They also took screening off of the awnings that were not necessary. All three workers were very professional and very diligent in their work. When they left, they cleaned up after themselves.

Shane and his team arrived on time. They installed the awning at the height that I wanted. They made adjustments to my preference. They installed the lights. Lastly, they showed and taught me how to operate the awning.

Installation went very well. My wife called them to install automatic shades on a wall of windows we have in our house. The rep suggested we would benefit more from an awning that was actually less cost to us. Installation went very well. Our house was made from a unique cement lattice structure and did not have wood beams for them to use - they spoke with our builder and managed to adjust to make the installation. Later on we needed an adjustment to the wind sensor (it was too sensitive) and they came out for no cost to make the change.

Yes, very much so. I did the install but they did a good job putting it together. I'd just say excellent quality products. It was pretty prompt.

All went very well on both jobs. Working with Emily on the blind choice she had excellent suggestions and the blind install by Del looks great. The wood fabric Emily suggested really enhances the look. The awning install presented some issues because of my roof line. But the technician figured it out and the large awning went up. We chose remote motorized so it can be operated from inside the house. Everything works great and the awning recommended by Del really helped mitigate the severe western Texas sun issue we had. Glad we did it even at the expense. It is a quality awning which I expect will provide trouble free usage for many years. If anything would go wrong I know I can trust Del to bring it back to like new working condition. Del and Emily are that kind of people. I had investigated other awnings, and while prices may have varied somewhat, I like being able to work directly with the owners who were both on each installation. A lot better than dealing with juts some employee who is simply paid to do a job.

Georgetown Awnings did a great job with my patio awning, the job was done in a timely manner, and the price was fair. I would definitely use their service again.

Very professional! They did my awning exactly how I envisioned! 100% going to use them again if I need anything again! 10/10 recommend!

Jimmy Odom, the owner was very quick to respond to our call and gave us a very fair estimate. He estimated it would take four weeks for delivery but in actually, it arrived and was installed in three weeks. His carpenter, Dennis was very professional and demolished an existing pergola in a very short time making sure everything was removed from the premises. The awning was installed precisely as expected with Mr Odom present to assure the work was completed in a timely manner. HIGH RECOMMENDED for any outdoor work such as decking, awnings, outdoor kitchens, etc. We definitely plan to use them again.