Austin Dishwasher Installation

I needed someone to check my tenants dishwasher and he called her and helped her troubleshoot over the phone - for free. Dishwasher is fixed, and tenant is happy.

The door of our dishwasher was flopping down. I described the problem to Mr. Beardsley, and he said that he had seen this problem in many Kitchenaid dishwashers of the same vintage. As the parts and labor to repair the problem can run as high as $200, he suggested that I contact the business which sold us the dishwasher and installed it to see if I could negotiate a lower price, even though the appliance was out of warranty. I did so, but the store wouldn't negotiate. I called Mr. Beardsley again. He came to our house within several hours and made the repair. He commented that the store had done a good job installing the dishwasher.

He was able pull out the unit and replace a part on the dishwasher and eventually make it work, everything was resolved and I was a happy man.

I was having a problem with my double drawer dishwasher. Fernando came out without realizing that it was a repair for a double drawer dishwasher which he no longer repairs. The reason he doesn't? They constantly break down and they're not worth the trouble. We've had our Whirlpool double drawer dishwasher for two years. They haven't been right from the beginning and finally, the upper dishwasher quit completely and the error message indicated electronics malfunction. Fernando said it would cost about $500 to replace the board and his experience has been that these appliances fail pretty routinely. This was just the excuse I've been needing to go ahead and get a Bosch Dishwasher. I will have Fernando install this for me. Fernando was very knowledgeable and professional. I'm a realtor and I will not hesitate to refer Fernando to my clients as well.

Husband/wife team were responsive, conscientious, professional, and knowledgeable - I would readily use them again

The repair was very satisfactory. Our 2 year old dishwasher had an error code which required installation of a rather expensive part. ARS performed the repair accurately and quickly and also corrected a problem we were unaware of when the dishwasher had been improperly installed.

I was very pleased with this service. He called to let us know when he would be coming and he was very prompt. It was obvious that he had experience and knew what he was doing. He was very thorough and checked to make sure everything was working right at the end. Very reasonably priced. I had been quoted more than twice the price by some other places. I would definitely use their services again without hesitation.

They never showed up! They gave a six hour timeframe but never picked up the phone when I tried calling to see if they had an idea of where I was on the schedule. No confirmation call to let me know they were coming, didn’t respond to my voicemail to have them call me and never picked up the phone the entire day. Finally at 6:40 pm they texted me that they were not coming and would call me tomorrow to reschedule as though it’s easy to take an entire day off to wait for a repairman with a six hour window!

Came at appointed time. Diagnosed. Called to locate part. Came back at designated time and replaced part.

This was a one and done. Scheduled for friday 4-5pm. Advised at 4:45, that he would be 30 minutes late after I called to get ETA. This resulted in schedule conflict and cancelled appointment. Offered the next day same time only 4-5 on saturday which is middle of kids birthday party. Service may be good, but sounds like understaffed overworked. Giving them a C because I assume the work performed would have been good quality, but scheduling and communications reliability bad.