Austin Batt Insulation Installation

In November of 2009 EMS installed batt insulation under my home . On Friday January 20th I went under my house because I felt like insulation was not working properly. I discovered that whole sections of the work done by EMS were lying on the ground or had come off of ceiling. Upon further inspections, I realized the mesh that should be holding the insulation to the ceiling was not installed properly or was missing in sections. I paid 1000.00 dollars for batt insulation that is secured with mesh. Only a very small portion was secured by mesh. I have tried to contact the company several times. Three times I was told somebody would come and look at the work. Three time nobody came. I have left three messages and sent one email and I have heard nothing back.

Smaller company, but they answered the phone and were professional. Raven got us a service man to come out and give a free quote to make sure we could get exactly what we wanted. The service man was friendly and after the job was completed we were shown pictures of the work and also looked ourselves, overall we are glad we choose the smaller company, I feel like they paid closer attention to detail and what we wanted versus telling us which decisions to make because they gave options.

I had them out 14 months ago to address a stopped drain pipe. I was told my 20+ year old AC system should really be replaced before it went out. I bought a new system and the install went fine. Owner upsold me on an air purification system. I have horrible allergies so I went for it. That system blew out my AC fuse twice. It's been unplugged for months with the promise they were ordering a new one. I needed new air returns installed. They asked to wait for it to cool off. Of course that suddenly cost more and they didn't have the parts, etc. My electric bill actually went up with the new unit (explain that one) so I had them blow insulation in the attic. First major heat wave and all of the sudden I have water pouring down in my master closet. They didn't have the drain properly aligned with the pump (or it got bumped During the insulation) so it dropped water down the side (see Pic) for days before it finally crashed through the ceiling to over $700 worth of damage (see pic). I asked to speak to the owner and he's never called me back. Two days ago, my system suddenly stopped cooling.. in Texas... in July. The next morning they came out and turned it off so that it could thaw. They came back, charged it and told me they had to order a part but it should be OK until then. The next day it got to 92° in my house. They came that day (to their credit) and installed a new component. While doing that they scraped my wood floor... badly... and didn't tell me. I discovered it after they left. They are very nice (even if I had to point blank tell one of them to put a mask on in my house during a pandemic). And they are very responsive. But I am out to $13,000 and I have never had less confidence in my air-conditioning. And in them. Oh and my $1000 air purifier is still unplugged in the attic. "They forgot" they were suppose to order a replacement. Now they can't get one because of the pandemic. ***UPDATE***: The Owner has been in contact and has gone above and beyond trying to make it right. They sealed my duct work and replaced my internal unit and purifier at their own cost in an effort to try to improve the situation.

Fran and his crew are extremely professional. They began the actual work on our house today although, the process began on February 4. Fran worked patiently to determine the correct product for our 1940's home. He came to the house and spoke with us and the insurance adjuster. He understood the insurance process and helped us to work through the process. As of today we have all the old asbestos siding removed. Tomorrow they will begin to prepare the house for our hardi plank. The crew has kept the yard and work area very neat. We are very excited and looking forward to the finished project. As of today their rating would be A+++. Update: We are halfway finished with our project. The crew is phenomenal. They clean up every night. Customer service is spectacular. Update #2: The house looks amazing! Fran, Mario and his crew did a great job with the siding and especially the crown molding. My house looks as it should, a 1940's craftsman, not like a house that has had new siding installed. We are finished with the project except for two windows and the final punch list. The windows were an unforeseen issue that was discovered when the asbestos siding was removed. Fran stopped by today to check on the site as Mario and crew finished yesterday. He taped an area that is waiting for one of the new windows that was a concern to me. Fran, Mario and the crew have been a joy to work with. Very professional, prompt, and friendly. This was a stressful project and I appreciated their willingness to go the extra mile. I would recommend this company without reservation and plan to hire them again for another project. A+++

The company offered two ways to fix a problem with damaged and incorrectly installed insulation. We took had them repair and replace rather than replace with foam. A crew of 4 finished the project in half a day, and cleaned and hauled off the trash.

WAS OVERALL VERY PLEASED WITH THE WORK OF HALEY INSULATION COMPANY. THEY SHOULD RECEIVE A GOOD REPORT FOR THEIR WORK. THEY WERE VERY KIND AND REASONABLE.

John was prompt and dependable. He kept to the estimated price and did the work exactly as he had promised. If I had a concern, John listened and responded thoughtfully. I highly recommend Capital Construction and would use them again.

WOW! What an unbelievably awesome experience! We hired Heat Busters after having 7 (yes, SEVEN!) other Angie's List Insulation companies come out and give bids for insulation. My husband and I are both former Marines and hey, we're very "thorough," skeptical and picky when we hire people - to say the least. By far Heat Busters offered the most for our money. We had them do over 2600 square feet of blown-in Owens Corning insulation, which brought us well over the recommended standard of R-38, to a minimum of an R-49, and even all the way to an R-60 in some vital areas. They also put up batt insulation in all of the knee walls all over our 1-story home's attic, and stapled mesh up to ensure the batting wouldn't eventually fall down. Apparently the builders of our new home decided knee wall batting wasn't necessary at all, but the lack of this vital insulation has slaughtered us in energy bills this summer, along with the lack of proper R-level insulation. We originally weren't too sure about doing radiant barrier and didn't think it was in our budget but once we did our homework and realized the difference it would make, the radiant barrier that HEAT BUSTERS uses pays for itself very quickly and will actually help extend the life of our air-conditioner units in the attic as well because they won't be constantly battling the hot air up there. Don't fall for the foam radiant barrier garbage others are selling - if you do your homework online you'll see the difference. Heat Busters put the foil radiant barrier up on Wednesday and, if you'll believe this, that same day my husband and I were shocked to hear our central air TURN OFF for the first time ever on its own. We couldn't believe it but it did that 2 more times that night. Our home was actually retaining the cold air from just having the radiant barrier alone!! It was unbelievable. On Thursday, HEAT BUSTERS came in and did the knee walls and blew in the additional Owens Corning insulation. Tonight, I will sleep well knowing that we made the right choice; by knowing for sure that we had the best in the business in Austin work on our home, to save us money and energy in the most efficient way possible... Heat Busters. So go ahead and have 7 other companies come out and give you bids and propose all sorts of silly gimmicks and waste your time... or read this report (and other positive reports sure to follow) and call Jim at Heat Busters and cut through the garbage. Thanks Heat Busters!! :)

They came and gave an estimate then scheduled the work. They showed up on time, were thorough, and returned promptly to fix the one issue I had with water heater closet. They submitted the rebate paperwork and were flexible in scheduling the city inspection to certify for rebate. It passed easily. Everyone is thorough and professional. There was one place on the pull-down attic stairs they did not come back to install insulation board as requested (not available in the right size when they did the initial installation), but I neglected to remind them of this and then forgot about it.

John came out and did the estimate promptly following our request. He and Sommer were very responsive via email and we hired Capital to do the work as described. It was a little frustrating with the scheduling as they do not give a date for the work when you sign a contract and tell you they will call you 3 days prior to starting the work. However, this is the business model that works for them and they did a great job on our siding replacement. We wanted to be there when the workers pulled off the old siding to see what was beneath and John worked with us on this request. Also, when John's crew was installing the siding on our house, we also had two other contractors with other companies doing work at the same time over a 3 day period. Someone had removed a section of fencing and hadn't put it back in place. None of the contractors would take responsibility for removing the fence and not repairing it including Capital Construction, but John had it fixed for us anyway and this pleased me very much. A company that is willing to go a little above and beyond stands out among the rest and I wouldn't hesitate in hiring Capital Construction Services in the future.