Austin Attic Fan Installation

I purchased the deal for 2 hours for $144 thinking there was no way it should have gone over 2 hours. The technician even told me when leaving that it should have taken no more than 1.5 hours. First, he tried to fix the light that had gone out in my son's room. The light was also connected to a fan with a remote switch on the wall. He told me that he would not be able to fix it as it was because he didn't know if I needed a new controller for the fan remote or a fan switch (which was a little weird because the fan still worked from the remote switch on the wall...the light was the only thing did not work). Anyway, after knowing that he could temporarily fix it, but I would have to call another electrician back out to get my switch as it was on the wall, I told him to go ahead. This was my first disappointment. Now I was going to have to call someone else out again and pay another service fee and electrician charge because he could not get it back to original condition. After working on that for some time, he replaced a light switch in the kitchen. Did that quickly and it works. Finally, he moved on to the attic fan. Well, after about 45 minutes he comes down and tells me he can't get the fan off. He goes outside for a while and saws off part of the shaft to try to help, but to no avail. Thankfully, about that time I had an AC guy came to the house to fix our AC. Apparently the AC guy had a tool in his truck that easily removed the attic fan from the shaft. So, over an hour was spent on something that should have been done quickly had they come out with the right tool. At $96/hr, I was not too happy. Also, they knew they were replacing an attic fan, so any tools should have been sent. I finally do the walkthrough of everything, and notice that two lightbulbs in my son's room are no longer working. He goes back up to fix that again, and finally finishes everything. I am upset that I had to pay an additional $49 and on top of that am now going to have to call another electrician out to fix the light/fan wall remote in my son's room. Worst case, I do not think I should have been charged that extra amount. Even the technician felt it should have been done in less than 2 hours.

Had attic fan installed and found no difference from before installation. Hubby went in attic and discovered that fan blade was bent and could not rotate. Installer never bothered to check to make sure fan was operational after installation. Once hubby freed blade, we knew it was working, but made very little difference in the heat level in our attack. It also took months and months to get them out here to install the fan. Apparently they were ordering fans in bulk and had no inventory when they ran the special on Angie's List. We had to follow up several times with them to finally get them out here, even after they received the fans.

rep was early but gracious.. installed fans doorbell and really checked wireing issues for 3 outlets that are not working.. will use the service again.

Originally I had someone from Malco come out who attempted to fix my fan among other things. He did not have the new remote (my fault since I didn't know it required a new remote) and when he took out the old remote, some of my lights did not work anymore. I had previously reviewed them because during my previous encounter, I had someone come out to install an attic fan (he did not have the correct materials to do that and worked on getting the old one off for over an hour before an AC guy came out and had the appropriate tool to help him). This ate into my time with the Angie's List deal for 2 hrs for $144. Even the electrician said his service should not have taken that much time. Still, I was charged the overage as well. In any case, Randy, the owner, contacted me. He was concerned that I did not get the service that he knew his company could provide. He offered to come out again free of charge and to fix the remote on the attic fan as well as the lights that were not working. In addition, he refunded me the extra $49 I was charged above the Angie's List deal. Randy was intent on making sure that I walked away a satisfied customer. He sent John out (very friendly and knowledgeable). He made sure to show up on time and also let me know when he was on the way. He did a great job fixing the remote in the fan and making sure all my lights work. I was very pleased with the follow up from Malco Electric. Perhaps the previous electrician that came out was just having a hard day and it didn't help that he was unfamiliar with the attic fan portion. In the end, Malco Electric did make everything right, and I am walking away a satisfied customer who would use them again.

He did a great job. The new fan installed was a quality fan but it needed some balancing. Gary made an extra trip later to take care of that at no charge. He continues to ensure that customers are satisfied.

Kevin was outstanding. On time, quick, efficient, and friendly. He never stopped working and finished all the projects I needed and more. Thanks!

Edward did a great job at updating my outdoor electrical run and installing new conduit/ wiring for/with an outdoor ceiling fan under a pergola. He was very professional, fast, thorough, and easy to talk to. The finished product looks great.

Excellent - on time and efficient in figuring out what needed to be done [for support] and then improvising that.

We had a ceiling fan that was shaking. We had taken the fan down and couldn't diagnose the issue. The tech quickly realized the stability bar was loose and simply needed to be tightened. He then reinstalled the fan. Because I had purchased the 2-hour block of time from Angie's List, I went ahead and asked if he could look at an outside light that has not worked in awhile. He assesed that the switch was bad and installed a new one. We also wanted a new fan installed in our living room - where there was not any electrical outlets. The tech went into the attick to determine how the wiring could be run and tied into the current switches. He gave me an idea of the time that would be needed, so I called the office and scheduled a second appointment. The same tech came out, ran the wiring and installed the fan. He was quick, polite, punctual and offered to vaccuum where there was some debris from the work.

Very personable service person. Very careful. Removed the fan and wall controller, removed the blades and put it in the box for the . chandelier without being asked. I will be able to install fan in another location without worrying if there are any parts missing. . Took time to make sure I was happy with the height of chandelier. Very Good experience