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Austin, TX
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Austin, TX
Ceiling Fan Installers
HVAC Contractors
Small Appliance Repair Services
I purchased the deal for 2 hours for $144 thinking there was no way it should have gone over 2 hours. The technician even told me when leaving that it should have taken no more than 1.5 hours. First, he tried to fix the light that had gone out in my son's room. The light was also connected to a fan with a remote switch on the wall. He told me that he would not be able to fix it as it was because he didn't know if I needed a new controller for the fan remote or a fan switch (which was a little weird because the fan still worked from the remote switch on the wall...the light was the only thing did not work). Anyway, after knowing that he could temporarily fix it, but I would have to call another electrician back out to get my switch as it was on the wall, I told him to go ahead. This was my first disappointment. Now I was going to have to call someone else out again and pay another service fee and electrician charge because he could not get it back to original condition. After working on that for some time, he replaced a light switch in the kitchen. Did that quickly and it works. Finally, he moved on to the attic fan. Well, after about 45 minutes he comes down and tells me he can't get the fan off. He goes outside for a while and saws off part of the shaft to try to help, but to no avail. Thankfully, about that time I had an AC guy came to the house to fix our AC. Apparently the AC guy had a tool in his truck that easily removed the attic fan from the shaft. So, over an hour was spent on something that should have been done quickly had they come out with the right tool. At $96/hr, I was not too happy. Also, they knew they were replacing an attic fan, so any tools should have been sent. I finally do the walkthrough of everything, and notice that two lightbulbs in my son's room are no longer working. He goes back up to fix that again, and finally finishes everything. I am upset that I had to pay an additional $49 and on top of that am now going to have to call another electrician out to fix the light/fan wall remote in my son's room. Worst case, I do not think I should have been charged that extra amount. Even the technician felt it should have been done in less than 2 hours.