How this company stays in business, even as paid lackeys for American Home Shield, is a mystery. After AHS was out out more than once and failing to diagnose necessary repairs, our upstairs ceiling collapsed when both drain lines clogged and water and oil built up. We could not get American Home Shield to find a contractor to come out so we called Fox Service Company for emergency service. Fox as well as two subsequent reputable contractors with good Angie's list and Yelp reviews all said the same thing: both of the coils in our 19-years old units were completely rusted out along with multiple other issues. On 4 previous visits during the last two years, neither A-US nor other AHS contractors had found any such issue. The ceiling caved in on a Friday and it was the following Thursday (in the middle of the summer) before A-US finally came out. What did the technician do? He diagnosed ONE coil needing replacement and recommended we do that rather than replace the unit (which had other issues and was 19 years old. When I showed the technician (who was rude and acted as if he didn't want to be bothered) the information from two of the other contractors, he said he would pass the info along to AHS but refused to take another look. When I asked him what he personally thought we should do under the circumstances, he said that he would have a home warranty because he fixes things himself. Oh, I'm sorry...I have a different field of expertise. Perhaps his doctor should tell him to do his own surgery next time he needs some. These guys are absolutely not honest and not to be trusted. If you have AHS, do not allow them to force you to use A-US. If you are not with AHS, don't even think about using them OR A-US when there are contractors with a good track record. AHS at one time was a reputable home warranty company but has now been in trouble with the Texas Attorney General (and that's just here) and cannot be counted on to do the right thing, so they hire guys like this to lie for them.