Austin Fireplace Installation

Liner install was completed in less than one day. New stainless liner needed to be ordered. Once it came in, Rob had it installed to code in one day.

I needed an expert to check out my fireplace issue- soot, air flow, rusty gas pipes. After checking all out (chimney was fine, no sweep needed) he determined a new gas log system was needed- rusty pipes were too gone and the prior installation was backwards! I picked a new set and installed it a few weeks later. Mr Hammond provided expert service, was honestly professional, and super clean. He arrives in a van with the name on the side and uniform-very safe and legit. Conversation was easy as his personality. I have him on my list for other work and already made a referral to another homeowner. (Austin, Texas)

We were really happy with our experience with Gas Logs Express & BBQ Grills. This is a true family business and one that really deserves community support. They have a very nice showroom and are able to answer any questions and provide helpful input to guide you to get what will work best for your situation without trying to upsell you. They have a good selection of fireplace sets and grills in stock, so you can see just what you're getting. Then they do the installation (ours was within a few days of purchase) carefully and professionally, again answering all your questions and offering helpful suggestions. Everything is done by a family member and an owner of the business. They are friendly, experienced, knowledgeable and professional. We will definitely go to them when we need to replace our grill.

Gladys was attentive, helpful and involved with the entire process from start to finish. We installed wood floors, granite countertops, built out our fireplace and replaced our sink.

The owner's name is called Louis Martinez. They did a good job. They came on time and they were always careful. They minimized the mess when taking out the tiles. They did good quality work. They were very responsive. They came when they said they would and finished when they said they would.

Robert and Julie Peoples are amazing. They bring the floor samples to you so you can see how they look in your home. Their installers work is excellent. Their prices are very comparable with other businesses. If you want a stress free excellent job, this is the company for you.

From the moment we walked in the door at their store to shop for the gas logs until the moment that the installers walked out of our house after they finished the installation, we have been super impressed with every aspect of this business! This is a family owned and run business. The son, Mike, that was working the store the day we walked in, was super knowledgeable, friendly and helpful. He patiently answered all of our questions and was upfront about all of our options but was never pushy in any way. We left their store and went and shopped several other stores around town. The prices at Gas Logs Express were very competitive and the quality seemed to be higher than other places. Plus they were the most helpful of all the stores we shopped. So, we went back and purchased from them and we could not be happier! Today they came out and installed the logs. A son and daughter in the family were the install team. They were also extremely nice, polite, knowledgeable and efficient.. They were very respectful of my home and everything was cleaned up just perfectly by the time they were done. They were super quick to install it and took the time to show us all the features of our new fireplace and go over proper usage. I am extremely impressed with this family run business and I will highly recommend them to anyone I know based on this fantastic experience.

Grant responded promptly when I called and scheduled a time to come out and do an estimate. He showed up on time, discussed what was needed, made some good suggestions, then emailed a quote. He stuck to the price he quoted. He was very good about showing up on time, calling if there was a delay, and working late to get the job done on time. He replaced the kitchen counters, removed the florescent fixtures and replaced them with track lights. He also rebuilt the fireplace surround and built a new mantle for it. He replaced the dressing room vanity and counter and installed dual basins, medicine cabinets and light fixtures. He also re-textured the entire living room/dining room ceiling. The quality of the work was excellent. Grant is personable and helpful. He has a lot of experience and expertise and really pays attention to detail. In addition, when asked, he offered several tips on how to do some other projects I was working on. I was very pleased with the work and will certainly call on him again.

As a very picky customer, I can say with confidence that Ed is picky too. He is a consummate professional. He listened carefully to what we wanted, offered suggestions, and made certain we were happy with every aspect of his work. In fact, after installing new soft-close hinges for our kitchen cabinet doors, he chose to take them all down and replace the hinges with a slightly different size, making the doors fit together just a little better. The tilework on the fireplace is as good as it gets. Thanks, Ed!

It went well. The serviceman came when he said he would and was able to figure out the jigsaw puzzle of cast iron fireplace pieces and fit them into the correct fireplaces.--Each fireplace was different. It wasn't as easy as it may sound. He also installed the new metal back to the cast iron insert since the original fire brick was missing. I was happy with the work. I was charged the minimal service fee. Again, these are nonfunctional fireplaces and are for looks only.