We'd been hearing noises in the attic for some time eventually caught one rat on our own with a cage. Apparently he had friends, though, because the noises continued. ABC gave us a quote for 1-time removal, and added the option of a "guarantee" which is actually an on-going service plan, to maintain a pest-free home. We added on bug control because we didn't have plan in place already and we have had an ongoing ant problem in one of our bathrooms. They use more earth-friendly bug control options than a lot of companies, which I am really happy about.When the technician came out, I was expecting him to take an hour closing up whatever holes the rats were getting in - but he ended up taking 3 full hours to seal the entire house. I don't think there was a single nook or cranny he didn't seal up. For rats, they use snap-traps, and while I'm generally a no-kill kind of person, I agree that with rats in the attic this is the best method. They set the traps in the attic and came back every other day to check them. There was some confusion one day, as we had told the office to have the tech enter the house through our garage and he didn't get the message from them, so he missed that day, but it wasn't a big deal. He actually never got any rats in the traps, and we have not heard a peep from the attic since the initial sealing!We now have them come every 2 months to spray the outside of the house for bugs. They come more often than other places because their products aren't as strong/toxic so it requires more applications, but I'm totally fine with that. Our "guarantee" that is in place covers everything we might find in the meantime - whether that's more animals in the attic, ants, wasps, whatever. They will even cover ant mounds out in the yard.