I ran across the McShane Home Improvement ad on Angies List in early January. I phoned the company annd left a voice message. Mike McShane returned my call a few hours later and I explained to him that I needed to have some shutters re-installed, or possibly replaced and installed if needed. I told him that it was a very small job, but was difficult for me to do myself since I didn't have the proper tools and know-how to reinforce the shutters on a brick front. Mike was very pleasant and professional during the conversation, and assured me that he had no problem doing small jobs and that he could handle this job within 1 - 2hrs. We agreed on a date/time (at my convenience) for him to come out and do the work. On the work date, Mike called me beforehand to confirm that we were still on schedule and notified me that he was on his way prior to arrival. He arrived promptly and greeted me with a warm smile and professional handsake. He immediately assessed the job (informing me that the shutters were salvagable...didn't need new ones), and explained what he was going to do to install the shutters and ensure that they stayed in place. After the assessment, he immediately began working and was done well before the two hour max estimate which we had previously discussed.. After the shutter installation was done, Mike cleaned up the shutters along with the work area/space, and we inspected the work together to ensure that all aspects met my approval..... I approved whole heartedly. Mike's work met all my expectations and if I need additional handly work done, I would definitely hire Mike again in the future.