In May of this year, I called the company to let them know that the liner had completely faded. I had to call them for over 3 months. They asked that I take pictures of the problem, I submitted pictures to them twice and was told they were not good enough. They then sent an ex-employee, and friend who happened to be in the area, to my house to take pictures of the liner with his flip phone. In July, no one from the company had come out to our house, and there was no resolution. I called again and insisted that someone from the company out to look at it. In October the finally sent an actual employee out to the house, causing me to delay closing my pool. He, Brad, agreed that there is something not right with the liner. He also took pictures. Their final decision is that the liner fabric came from the manufacturer in Canada, and that company doesn't feel that they owe me a new liner. I explained I bought the liner from Factory Direct Liners, and there is no reason I should have to deal with the manufacturer they bought it from. I have even offered to pay for the labor to have a new liner put in, just not pay for the actual liner itself. I have owned this pool since 1982, I am not a beginner at pool maintenance. All I want is the same liner I have, and I will even pay to have it put in.