My cooktop of 30+ years was finally giving out, so I decided to replace it and the ventilation hood. I did a lot of internet research, so had an idea about what I wanted and what prices were like, then I went to Sewell to see their showroom and see if I could finalize a decision. Mr. Sewell himself greeted me as I came in the door, then handed me over to a salesman who showed me some options and worked up some pricing. At no time was there a hard sell. In fact, even though he gave me his card, he didn't even ask for my phone number or e-mail address. But he did give me product printouts and other info I would need. After my visit, I decided on what I wanted and called the next business day to place the order. I joked that Home Depot was $2 cheaper on one of the items, and the salesman immediately offered to match that price. I was told it would take about a week to get the items, but it was more like 3 days. I picked up the items myself and was thanked about 12 times for my business. After I got the items, I had some questions (thought some parts were missing), so I called the store and was helped by a very pleasant and patient gentleman. In summary, I'd say they were professional and quick and competitively priced. They prefer to sell the high-end stuff, but seem even more focused on doing what's right for the customer and were perfectly happy to sell me mid-grade merchandise. I'd be inclined to check them out next time I'm in the market for appliances.