Service was prompt, professional, and honest. Toilet in our new (older) home had begun leaking a few weeks after we moved in. Technician determined that the toilet had not been properly sealed after the installation of a new tile floor - a seal that was too short had been used. He advised that the proper way to fix the situation would be a major undertaking--cutting pipe, etc. but he was able to get toilet to seal properly, without the major expense. It has been approximately one year since the repair and it is still working perfectly.