We had our bathroom remodeled more than a year and a half ago when shower head began to leak. A valve needed to be replaced but the the original tile company tiled in most of the the valve and the only way to replace it was to make a 5-inch hole in the center of the 12x24 tile. Previously, we had a tile company representative from a large company come out and take a look and he was afraid that he might break the tile. Then, we contacted Mike McShane of McShane Home Improvement and he assessed the repair and increased the size of the hole for easy access to the valve and then replaced it. We were very pleased with Mike's professionalism, promptness, and the quality of his work.