What we were told by the office manager who answered the phone vs. the plumber who came to do the job were very different as far as fees and work schedules. The problem of this poor communication was compounded by the fact that the office manager had called in sick the day that the plumber came, and the plumber seemed very lost without her. However, after some polite discussion, he did do the job, took a little over two hours and we are very satisfied with the results. I do think the price was high, but that would probably be true of most (all?) plumbers. Also, I presented the 10 percent off coupon that was available through Angies List, but was told that coupon applied only to labor, not to parts. That is not at all clear from the coupon itself, and the 10 percent coupon was a major reason why I went with this plumber. I just had the feeling that when it came to price, he was not being 100 percent honest. But as I said, the work was done well and done quickly.