The garage build went badly. Once the project started, they were numerous delays and poor quality work that had to be redone. The shingles were incorrectly installed and the building had to be completely re-roofed, the siding was not installed according to the plans and had to be reinstalled, the garage door contractor took 4 attempts to get the proper tracks onsite and installed and adjusted, the concrete crew cleaned their tools in my grass, the concrete truck cracked the existing driveway, the concrete truck cleaned out his truck in my front yard and better-bilt left it there for 5 weeks, the landscaping was poorly done, etc. It was an overall lack of attention to detail from top to bottom. His crew never put in a 30 hour work week and when i questioned this I was told that I should have put it in the contract if I expected a 40 hr work week. Really? There is a dispute about the amount billed for the concrete poured and i withheld <1% of the total $30K+ on the final draw. I asked the owner to meet me to resolve the issue but he refused. He became extremely angry and threatened me with a liable/slander lawsuit if I continued to speak my opinion about the build and initially said he would not honor the warranty if I didn't pay. He has still refused to attempt to settle the dispute as of this writing. I am currently waiting for warranty work on the concrete that has recently cracked in 3 places and will have to be repoured. I have had no response from their office to fix this defect after several weeks and email. I would never use their company again nor recommend them to anyone. If you elect to use them, i suggest that you put language in the contract to protect the completion date, materials and expected hours to be worked and have someone inspect and review every step of the project as it is being built. As long as you never question the owner about money or project details, he is nice.