The event: Came later the same afternoon after being requested. Assessed the project, determined he didn't have the parts on the truck to do the job correctly, and that it was too late (3;30pm) to get the parts and get back to get the job done. We agreed to have the project done the following morning. After having trouble getting all of the parts on such short notice, he came back the following day, went right to work, and finished about 2 hours later. PROS: Was extremely pleasant throughout the encounter, and was a pleasure to work with. Did a really nice and neat job. CONS: Price as quoted ($2370 for 15 feet of 1" gas line in a fully exposed drop ceiling) was much higher than I thought was a fair price, but I really didn't have the time to shop further to resolve the urgent situation.