My gas fireplace was not working all the time. When the wall switch was flipped, it sometimes didn't turn the fireplace on. J H Kinard came out and figured it was possibly a wire that wasn't tight enough at the connection point. Everything was tightened up and so far it has been working fine since the repair. Total work took less than 10 minutes. The cost for them to come out was $125 minus a 10% off Angie's List coupon making it $112.50. This is typical for a company to come out for service, and they said that if any real work had to be completed, that money would have gone toward the repairs. Since it was a simple screwdriver repair, the cost seems high, but I know from experience it was fairly average for that situation. I also had damage to the metal trim around my garage door that had been crumpled. They came out and gave me an estimate of $300 to repair it. I agreed to the cost and asked them to come out at their earliest convenience. They came out on a day I wasn't home and made the repairs without me needing to be there. I called a couple days later to make payment and they asked for exactly what was estimated. The repair looked very nice and although I was warned that the color of their replacement might not exactly match the color of the rest of the trim on the garage, I found it to be too close to really notice unless you really look for it. My biggest issue with J H Kinard is their poor communication. Starting with the fireplace, after the initial guy came out to do a quick check of the overall appearance of everything, he told me that their fireplace expert would give me a call that evening to set up a date to come out and try to find the specific issue. Almost a week later I got that phone call from him and he set up a date to come out to the house. He called the morning of his appointment to confirm and say he was on his way, so no issues after that initial, almost week long wait for his phone call. On his way out I walked out with him to the driveway to show him the garage and see if it was something they could fix. He told me most likely yes, and that someone would come out that evening to look at it and give me an estimate. A few days later, I had not gotten a call so I called them and was told he would come out in the next few days to look at it. On the morning after that deadline, I STILL hadn't hadn't heard from them so I called and was told their computers were down but she took my name and number and said I'd get a call back in about two hours when their system was back up. That would have been by noon. At about 5:00 I felt I should probably give them a call since once again I heard nothing. She said she thought she had left me a message (she hadn't), but said he'd be out there in a couple days. A couple days later I DID receive a phone call with an estimate and I agreed to the price. She set up the repair the following day, and when I got home the next evening, the work was completed as promised. In the end, the communication was not satisfactory, but the pricing was reasonable and the work was great. In spite of the poor communication, the work done and the value were satisfactory enough that I will continue to do business with them. Their high reviews from other members on this site also help with that decision.