Set appt, Called ahead, called to let me know traffic was bad and he would be late, was only 15 minutes late. Older gentleman. Did a FABULOUS job preparing my bathroom - removing materials from room, covering things up to protect them. Installed a window fan to keep fumes from inside the house. Excellent care and respect for client's space. Did a great job, fixed the whole in shower floor, added support to prevent recurense, matched shower colour beautifully, added grit to make a slip resistant surface at no extra charge. Left the bathroom cleaner than when he arrived. Outstanding work. Professional. Dependable. Can not speak highly enough. I recommend him without reservation.