Nightmare Project with Hugh Tully Pools We trusted Hugh Tully Pools with our $70,000 + custom pool and hardscape project and have regretted the decision ever since. The owner is the epitome of a modern-day snakes-oil salesman: telling you everything you want to hear to get you to sign a contract with him. He will tout his ?longevity? in the industry, his expertise in concrete, and his personal, direct involvement in all phases of pool construction?downplaying other bigger companies that subcontract all the main components of the work. DON?T BE FOOLED ? there were numerous phases that we supervised more than he did, and our concrete deck continues to be the biggest money pit of the entire project. We only wish we had spent more money to go with a larger, more reputable company. The project with Tully Pools was a nightmare. We were ~10 months from obtaining a permit and the job wasn?t complete. There were various items of work that needed to be redone because they weren?t done properly in the first place or because they just looked bad to the naked eye. Based on various independent assessments, several of these items would never had occurred with any reputable pool builder (e.g. building a hardscape that does not conform to code, omitting a crucial joint between the deck and pool which has caused almost all grout in that joint to crack or come out entirely). The list goes on. Had we not personally supervised some of the work, the situation would have been worse as we caught items in construction that were being built improperly. Not to mention the additional costs that ?magically? appear and for which additional payment is demanded. These were costs which were not disclosed before the work was complete, nor for which a written change order was obtained. Tellingly, when he was trying to convince us to go with him and not another pool company upfront, he repeatedly said that his price was ?comprehensive? and that he ?didn?t nickel and dime? his customers like other companies supposedly did. This turned out NOT to be our experience. We were more than patient with him throughout the repeated delays on the project and gave him the benefit of the doubt through every excuse he hurled our way (including days of no work whatsoever because of ?sickness? or ?subcontractor issues? or ?family issues?). We eventually decided that we would start being more formal about things and documenting the issues through email as we caught on to the antics. Even then, he was not motivated to timely complete the work or respond to us in any meaningful fashion unless a milestone payment was due. He did the minimum amount needed to get his next progress payment under the contract, and then became largely unresponsive. There were numerous defects and problems with our $70,000 +project that we repeatedly raised and which went ignored. We did not get any serious response to fix or remedy them until we sent formal notice and hired an attorney. How sad is that? Especially considering, at that point, we had paid almost 95% of all contract monies and the pool was still not complete. Since then, we hired another company to come in and fix the problems. Sadly, this company uncovered additional issues with the original design and construction of the pool that needed to be fixed. There are reputable pool companies in Atlanta that are competent, professional, and operate with integrity?we highly recommend that you go with one of these companies for your significant investment. Paying more is worth the peace of mind.