I contacted Atlas Pools on Friday 2/19/11 to obtain an estimate for a new pool and they scheduled an estimator for the following Wednesday (2/23/11). John arrived on-time and even called me ahead of time to let me know he was on the way. While here we discussed what I was looking for, he answered all my questions and said they had just recently installed a pool elsewhere in my neighborhood. He promised to be back on Friday to take measurements and provide an estimate in 4-5 days. Unfortunately, this was my last positive experience with John or Atlas Pools. When I had not received an estimate 2 weeks later, I called the office to follow-up. I had not written down the estimators' name and he did not leave a card so by then I forgot who had come to my house. I did however provide the exact date and time of the estimate and the woman I spoke to said she would figure out from the schedule who had come out and have them call me. A week later and no call. I called again and went through the same discussion with a man who answered - again no return call. Finally, I thought to look back through my cell phone call log to find the number when John had called before the original appointment. I tried this number and got John - he apologized and said he thought he had sent the estimate. I gave him my email address and this being a Thursday, he said he would be in the office the next day and email the estimate. On Friday I got nothing, so I called John's cell phone and left a message. Finally, Sunday morning he emailed the estimate and said in the email he had a drawing and could come by and show it to me. This was 3/19/11 - about a month after he first came out, but I figured we were making progress. I emailed back and asked if he could email the drawing or come by Friday to review. No response. I since have emailed again and called to leave 2 messages on John's cell and still no response. I guess these guys must be busy and don't need my $45k. I can't speak for the quality of their pools, but based on my experience with John and the rest of the folks at Atlas Pool, I can't say anything good about their customer service or professionalism which to me is probably indicative of the rest of their service.