The provider was referred to me by another company. I contacted them on 01/11/2014 to request an estimate on replacing my fireplace and I was told that there will be a $149.00 fee to come out. I informed them that I was a referral by another company whom they were in contact with and that a fee should not be required. They came out to install the fireplace on 01/21/2014 but was 45 minutes late. When they removed the vinyl siding to insert the fireplace, the old siding underneath the vinyl siding was rotted. I tried to convince them to replace the old siding with some additional siding which I had on hand, but they proceeded to reinstall the old rotted siding underneath the vinyl siding. It doesn't look bad after the vinyl siding was replaced and I was in formed that they were "not responsible for damaged vinyl siding. They also had to reinstall the existing vent free logs. Upon completion, everything was cleaned up and working find. I eventually turned off the logs from the awful smell of the new fireplace. The next day when I attempted to turn the fireplace on, the pilot light had gone outon the logs. I contacted The Fireplace Place to inform them that the pilot light was out on the logs and I was told that there will be a $149.00 fee for them to come out and that they were not responsible for the logs. I told them that it was working before they were uninstalled and they should come back out to see what was wrong. I was then told that they did me a courtesy for not charging me the first time. They did not return to check my fireplace and I had to contact another provider and pay a service charge for them to check my firelogs.