I called Alain and he came over the same day to give me an estimate even though I live on the other side of town. He started work, but then realized that the screens couldn't be removed easily, but he was able to work around this issue with no problem. Choosing the paint and stain turned out to be a more work than I anticipated because when the initial staining was done (not by Alain) too much stain was applied. Alain came back to the house, removed a piece of railing, took it to Sherwin-Williams and got the exact color we had before. After all of that, we agreed for him to start work while we were out of town and the result was fantastic. Alain is very conscientious and goes out of his way (literally) to make the customer happy.