I asked Georgia Radon Solutions Company for help to reduce the radon in my basement, which had a reading of 8. Mitchell Stein contacted me 2 hours before arrival. Upon arrival, he inspected the basement and explained how the work would be done and addressed my concern about how the duct would connect to the outside. He also gave me a reasonable price quote. He then noticed that I had an Aprilaire Energy Recovery Ventilator installed in my basement. I told him that the ventilator is not working and needs needs to be fixed. He suggested that I fix the ventilator and get it running, which may then solve my radon issue. I took the suggestion and fixed the ventilator, and now my basement has a radon reading of 2. I greatly appreciate Mitchell's professionalism and honesty. He was willing to put aside business profits to look out for a customer's needs, which is hard to find nowadays.