I am amazed. I am accustomed to generally good experiences with a few issues peppered along the way. I had no such experience today. Two gentlemen (I'm sorry I do not know their names) from Window Traditions installed french doors and sliding doors in my condo today. Every aspect of the experience was exceptional. They exceeded my expectations. They kept me informed this morning so I knew what time to expect them. They kept me informed during the installations. They were courteous. They stayed focused all day - no goofing off, no long breaks. They took great care to protect my flooring, grand piano, and other furniture. They kept their work areas clean, and went to great lengths to leave the work areas cleaner than they found them (imagine this - they cleaned up their mess and mine). They were meticulous about the work product, as if they were performing the work on their own home. I did not have to ask anything of them. It may be the single best experience I've had with a vendor/contractor. Every employee I met in the estimating and measuring stages were equally as cordial. The process of getting an estimate was painless. Unfortunately, I had to do it over the phone and email (my problem, not theirs). But their salesman was responsive. They guarantee their work for life (which is impressive). I was a bit surprised when the final estimate and work authorization arrived for me to sign. It included an attached terms and conditions unusually long for a consumer job. My impression is, they use this for large construction jobs and it does not seem appropriate for a consumer experience. It was lengthy and entirely one-sided (basically, my take-away is that I was accepting all risk and absolving them of most all responsibility). It was written much like any document prepared by an attorney. Given the one-sided tone and formal language, it gave me pause. In fact, it made me think they might be setting me up for a bad experience. I considered having an attorney review it to ensure my interests were protected. In the end, I decided to continue without consulting an attorney. Now that I have experienced the installation, I think this is a case of an overzealous legal department using a jackhammer when a simple household hammer will do. I think Window Traditions should reconsider this aspect of their sales process. I do think Window Traditions is expensive. These two doors cost more than $5,000. Granted, both doors required custom sizing and I did order a few extras to deflect rain. But still they did seem expensive. Now with the hindsight of their installation crew, I do not regret my decision to use them and recommend them to you. They will be my first consideration in the future for doors and windows. I am very happy with their work.