We called Plumb Works after another company (which had been highly rated on one of the "free" service rating websites) came out. What a lousy experience. The other guy gave us an estimate of $1500 including $800 for the pump (they sell for $300 or so online). I told him I always get a second estimate for work costing this much. He immediately "had to call his manager" and then said "we really want your business and will reduce the charge to $1000." So...if I had been a trusting customer I would have been ripped off for $500. To make it worse, I suspect he was out to cheat not just us but his employer, as when he left, he gave us a PERSONAL business card, said to call him, and "oh by the way don't tell my boss I gave you this." Crooks! Called Plumb Works on the rave recommendation of a neighbor. This time figured I'd do more background work and signed up for Angie's List. Found that they were indeed A-rated here. Totally different experience. The plumber was neat, polite, and on-time, driving a clean, well-kept truck. He wore shoe covers, got to work and showed me what was wrong with our pump. He quoted me $950 including a much higher grade cast iron pump, and that included the $129 fee for a one year service contract (could have done it for about $25 less without it, but the discount from the service contract almost made up for the membership fee). Then, I added the coupon (available here on Angie's List) to take another $50 off. We are totally satisfied with this experience and will certainly use them the next time we need a plumber. Thanks to Angie's List too for the help.