Contacted Mike on 4/2/13, and scheduled a visit to look at the pool on 4/4/13. Mike contacted me on 4/4, and gave me an approximate time that he would be at the house. He was on time, and immediately diagnosed the faulty pool pump. He was able to get a new pump from a local supplier, and had the new pump installed in an hour. Mike was very professional, courteous, and communicative. I would not hesitate to use Solar Flare Pools again, or recommend them to friends.