We had been experiencing several pool leaks in our old vinyl liner over the past two years. After doing our own patch jobs, we called J&M to patch up some of the bigger holes in 2011 until we saved up enough money for the liner. J&M gave us an idea in 2011 about how much it'd cost for our 16x32 pool and what to expect (pool to be drained, liner to be shipped, pool bottom to be refinished, wall foam to be installed, liner and hardware to be installed, pool to be filled, water chemistry to be done, etc.). They suggested we call in March before the pool season got too busy. We had also talked to them about saltwater conversion. They were informative and made it all easy to understand. In March 2012, I called three companies for estimates on liners. Two responded, including J&M and another who said we needed to make an appointment which they couldn't schedule until two weeks out. J&M came the next day and had an estimate ready in two days with everything itemized. They also provided email contacts for 11 referrals or past residential customers. We decided on J&M for both the liner and conversion. They gave us a liner brochure with some samples for us to choose our liner and a $50 discount. We selected a liner and paid about $1,000 for it. After the liner came in the next week, their work and labor was completed in less than four days. The costs came in as estimated. We feared the old pool walls may have needed more work, but they didn't. My husband was out of town, and they handled everything promptly and professionally. They came back twice to show my husband how to operate the new salt chlorinator pump and to straighten out a corner of the liner which slipped out. They have always been extremely responsive to any call.Their prices were in line to other estimates. We were very satisfied with the work and have referred them to other friends who have pools.