OK...last year, we hired Window World to replace all the front-side windows (1968-single pane...almost falling out ...desperate homeowners). I could not believe it when their subcontractors hinted for tips (really???). After they left (without tips)...my husband and I said we would never use this company again. After another remodeling fiasco in 2012, we joined AL! This time, when we needed to replace the side door to our garage, we checked AL and called Champion Windows & Doors. Mark wrote us an estimate and we placed a deposit of $1500 on April 4, 2013. He said that Champion doors cost a little more, but it would be worth it in the long run. He stated that this company's employees neither ask for tips nor do they drive up in unmarked trucks (no subcontractors, here). He also stated that the crew wear shirts with the company logo for identification. Good...now, the negative...we were told that to construct our slightly shorter doors would require approximately 9 weeks. 11 weeks later and after forking over a hefty deposit, we made a 3rd phone call to Champion. We explained that we could not go on vacation with this old door and were running out of patience and would someone please call us to have the doors installed! Champion installers were at our house the next day along with our tree service!...overall, the installers did a very, very good job of door installation. So, this is the only negative comment... we had to keep calling for our doors to be installed...2 weeks later and a couple of phone calls.