Locust Grove, GA
Appliance Repair Services
I called three companies to get a quote for this service. The other two told me what it would cost for someone to come to the house and give me an estimate ($70 and $100). They had no one I could talk to in the office about what to expect. When I called Shumate, instead of giving me a price for an estimate, they put me through to the person in charge of residential gas line installations. I had a lot of questions about what to expect and he patiently answered all of them. When I asked about price, he said that it would depend on what they found when they got here (which I understand), but that I should expect at least $500 - he just did not want me to be surprised. He told me they would be happy to do the job, but it was up to us to decide how much we wanted to switch to gas from electric. We thought about it for a month, then decided to move forward. We ordered the oven and I called Shumate. I spoke to the same person and he said that he remembered our conversation. The oven was being delivered in two weeks, but he sent someone to my house the next day to look around and give me a quote. The person that came to my house was on-time, professional and talked me through exactly what they would do, which included replacing an old pipe that was rusting and installing new line. The installer came exactly when they were supposed to (between 8 and 9 AM) and did everything in two hours.