Customer contacted contractor to schedule a garbage disposal service. The conversation revealed that the current disposal was likely broken and the business owner/ contractor (Todd) advised customer which disposal to purchase. Contractor sent service tech to house to install disposal. Work was satisfactory, but price was exorbitant - far in excess of the $150-$175 this service should cost. Customer asked for an explanation from business owner, who was exceedingly unprofessional and rude. After agreeing to refund $100 of the total charged, the contractor/owner has now reneged and disappeared. UPDATE 1/21/2016: TO THE BUSINESS OWNER - I have seen your response below, and find it hard to believe that I had to first hear from you in this manner, rather than contacting me personally given the severity of my complaint. When I first asked for an explanation for the price, Todd (I thought he was the business owner) was unprofessional and rude responding, "You paid it didn't you?!". Your method of handling my complaint makes the other reviews on the site highly suspect. If you're the owner you should have contacted me yourself, rather than allowing your employee to renege on a committment, and waiting for the bad review. "F" rating reiterated.