I had a Jekyl-Hyde experience with this firm. When I spoke with the office, it seemed well-organized and on top of things, very professional. Their policy is to telephone clients to let them know when they are within 30 minutes of arriving at their homes. Sounds like a great policy. However, on both visits to my home, after I received ''the call'', the workman or workmen, did not arrive for another hour and a half! The first visit was to give an estimate, however, the written estimate was not itemized. I had no way of telling from the estimate, what specifically would be done. I was told verbally by the workman and had assumed that would all be written as part of the estimate. Even the discount for first time customers from Angie's List was included in the one-line estimate. As far as the actual gas line that was installed is concerned, it has not been put to the test yet. The rest of the room is not ready, but soon will be. I suppose we shall know at that point, if all is well. I meant to come back and add to my earlier comments and just never got around to doing so. The gas line that was installed was indeed installed correctly and was connected easily by gas range installer. It worked perfectly the first time it was tried out.