I called to request an electrician to track down the cause of a non-working light switch in my garage. The person who took my call said there would be a $39 trip fee, but couldn't tell me what the final charge might be. Of the face of it, I can understand this, because they don't know exactly how much work would be needed, but they said they didn't have an hourly rate. I accepted, hoping the charge would not be much more than the trip fee if the fix was easy. When the tech arrived, he looked at the switch briefly, determined with a probe that there was no power to the switch, checked that no breakers were popped, and then said that the charge would be $275 to track down the problem, plus any parts he installed. This price covered unlimited time to fix the problem and included a check of other aspects of the house's wiring (which I didn't need). That may not be a bad price for that service, but if the person who took my original call had told me that number, I probably would have looked for a lower price elsewhere. I declined. I object to Casteel's practice of not telling customers in advance what they will charge, especially when they actually have a set price that is not dependent on time worked. I would have been more likely to accept if they had given me an hourly rate. But they got their $39 from me for about 15 minutes of their tech's time, so that probably means a profit for them. Casteel makes a big point of saying in their advertising, and when they answer the phone, that they will take AMAZING care of you, but that apparently doesn't extend to being completely transparent about pricing.