After a less-than-pleasant experience with a major HVAC company, we stumbled upon Neese-Jones from an ad in our homeowners directory. Last February, we purchased a 'fixer-upper' with 4 units in extreme disrepair, so, Neese-Jones has done many things over the past year. Since their first visit, we knew they were 'keepers'. The price has been reasonable and the service has been excellent. They show up on time, clean up after themselves, and, everything works just as it should. However, what most impressed me was when our daughter's heat went out while her husband was in the hospital after having open heart surgery. She'd called a major HVAC company who gave her a very large estimate. When she told me about it, I called Neese-Jones, explained that I needed service at her house immediately because my son-in-law would be coming home from the hospital the next day. They had a technician arrive within an hour and were there the next morning to fix it before my son-in-law arrived home. Now, that's REAL service. And the kicker... Neese-Jones was half the price of the other company. If there was a higher rating than "A", I would give it to them.