Atlanta Dehumidifier Installation

After a less-than-pleasant experience with a major HVAC company, we stumbled upon Neese-Jones from an ad in our homeowners directory. Last February, we purchased a 'fixer-upper' with 4 units in extreme disrepair, so, Neese-Jones has done many things over the past year. Since their first visit, we knew they were 'keepers'. The price has been reasonable and the service has been excellent. They show up on time, clean up after themselves, and, everything works just as it should. However, what most impressed me was when our daughter's heat went out while her husband was in the hospital after having open heart surgery. She'd called a major HVAC company who gave her a very large estimate. When she told me about it, I called Neese-Jones, explained that I needed service at her house immediately because my son-in-law would be coming home from the hospital the next day. They had a technician arrive within an hour and were there the next morning to fix it before my son-in-law arrived home. Now, that's REAL service. And the kicker... Neese-Jones was half the price of the other company. If there was a higher rating than "A", I would give it to them.

We decided that we should replace our aging system this year. In the process we called several providers and received estimates from each. Carl Brucker was the only engineer that actually looked at the airflow through our house and made calculations about how large the system should be based on the load of the house. Most providers looked at the amount of return in the basement to size the system, but Carl tracked the returns up through the house to check that there was sufficient air moving from the house into the system. We promptly received a professional individualized quote for our home, with model numbers of each component to be installed. After we selected Brucker HVAC they were able to come by almost immediately to begin the work, they quickly removed our old system, installed the new one, new duct work, dampers, plenums, new lines and a new outdoor unit. They did a very good job of making sure that everything was neat and tidy, which since our system is located in a basement, is somewhat important. We have a split level house which has classically had imbalanced air flow. After the new properly designed system was installed our air flow is much better balanced. Our biggest complaint about our old system was that almost no air seemed to make it up stairs where our bedrooms are. Now we have much better air flow throughout the house, and our new system is extremely quiet, we almost can't tell when it's on. We are extremely happy with our new system installed by Brucker HVAC.

We were very pleased with the professionalism of the technician. He gave us very detailed info about our system and when he discovered that our humidifier wasn't working, he offered two different solutions to fix it, thoroughly explaining the pros and cons of each. I was impressed that the approach he recommended was actually the CHEAPER of the two solutions. He also made notes for the spring inspection, because of a situation he noticed while inspecting the heating.

Overall good experience. Technician was friendly, knowledgeable and professional. The only issue is that I requested service between noon and 4PM, and he didn't arrive until about 5PM. It would have been nice if Empire had communicated that he was running behind; it's no big deal; these things happen. I would definitely recommend Empire for HVAC service.

The process was seamless from beginning to end. They were very thorough, offered us a quote and was flexible on the pricing, and were able to complete the job within a timely fashion. We appreciate the level of service.

We had a problem with high humidity in our basement to the point where we were getting mold. I had several Angie's List HVAC contractors come out to give us quotes on a whole house dehumidifier. The prices were 50% higher than my research said they should be. We were not happy. Out of all the contractors we dealt with, only Kyle at Milton offered an innovative solution. Instead of trying to sell us an expensive whole house dehumidifier, he added a couple of extra vents to our existing HVAC that would use our portable dehumidifier to put dry air into the problem areas, and a new controller that would circulate the basement air even when the air temperature was too low to turn on the AC... at a fraction of the cost of adding a whole house dehumidifier. Kyle knows his stuff and thinks outside the box. After this, he is the only one Ill deal with when it comes to Heating and Air. Highly recommended.

See above. I was happy that the dehumidifier is running the way it is supposed to. I assume this will be a very comfortable summer.

We were really pleased that Kyle understood air flow and could address our concerns and issues. Our installation team was top notch. We hit a few snags during the process due to office scheduling issues and they worked it out. Glad we made this choice.

Fist of all the crew could not have been any more professional and helpful. And just as importantly the work was done in fine detail, with a very clean installation. I enjoy walking by my units because they were put in so cleanly! Thank you!

They were good. I have used them before. They come out in a short amount of time. Don't over charge me. Give me another opitions.