The guys were very punctual and the communication was very good as well. I spoke with the head handyman (Brandon?) several times on the phone, and they were very patient and willing to work around my somewhat erratic scheduling without a hitch. I had a long list of things to do and they tackled the tasks immediately and with confidence. After the "Big Deal" coupon time was up, they politely indicated that they could either stop then or continue, at a reduced rate per hour from the normal rate. I asked them to continue after that. After this time, however, the assistant seemed to slow down a little and stood around for long periods of time while the head handyman was busy at work cutting pieces of crown moulding. He also lacked a bit in professionalism. The head guy was always more than extremely professional in attitude and efficiency. I thought that the assistant could have spent the leaning time doing some small things, such as cleaning the old caulk that he ended up leaving in the bathtub, or helping me more with removing the caulk that I was struggling with around the sink. He was friendly enough but at that point I was paying the dude $60 per hour to mostly talk, which was rather frustrating. I should not complain too much because the crew really did a ton of work in only 4 hours. I feel that I got a very good deal. Overall, I would absolutely hire this company again. Because of the rocking awesomeness of Brandon, I would recommend them in an instant. They never for a moment made me feel that I should get less quality or was not important because I was using a coupon. I appreciate that and their old-fashioned business sense is impressive.