We contacted Trotter as a second company to verify the work needed to our crawlspace and foundations. We have some step cracks in a block foundation as well as some brick cracks in the front of house brick that have been there since we moved in 15-years ago. Greg McManious came to the house and walked it with my Wife. He did not have any concerns with the foundation as this was typical of 80's construction and Georgia soils. He said I could calk the foundation cracks and watch it if it continues to separate. The crawl space encapsulation was straight forward. He felt all that was needed based on the info I provided about standing water in the crawl, was an encapsulation and dehumidifier and condensation pump. Based on our conversations, I didn't have a need to install drains around the perimeter of the crawl as I don't have water intrusion. We reviews all the work to be performed, discussed what the next step was ready to go. We got a call the next day for Jim Kitchen, Project Super, to come to the house and discuss the work and make a material list. Jim came that Saturday and he and I discussed the work and what his team would need to perform the work. We completed the documentation and I provided the payment for the 1/3 deposit (Pay with cash or check, saves you a 3% credit card charge). I was then contacted by the scheduling person who said they had an opening for Thursday the next week. Confirmed and ready to go. Oscar and his team showed up, ready to go. I showed him the crawl entrance, electric outlets and water. They went right to work removing all of the large rocks, old piping left in my crawl and just junky debris. They then spent time scraping the dirt to level out the floor as best as possible. They installed the complete encapsulation system, dehumidifier and pump. It took them about 6 hours in total which was a reasonable time to me for the work to be done. Oscar and I looked over all the work and it looked great. We reviewed the operation of the dehumidifier and provided all of the instructions and paperwork. We went inside and finalized the paperwork (Transferable Lifetime Warranty sign off and contract) and mad our final payment. We shook hands and they finished the clean up and headed out. I happend to go back in the crawl to take photos for a friend and noticed a puddle of water near the pump. The pump was not working. I quickly contacted Jim via cell and text as well as the main office. They managed to get a hold of Oscar and told him to get another pump and return right away. I turned off the Dehumidifier so it would not make anymore water. They arrived back about 20 minutes later with new pump in hand and towels to clean up the water. They swapped out the faulty pump and cleaned up and was 100% done. From the first call to the last hand shake, Trotter Co, is one that I am very happy I selected! Everybody is very friendly, all of the personnel I encountered both on the phone and in person. From the first meeting to the last, professional is the only way to describe them. Price was right what I expected for the work completed and I know they will stand behind all of the work they performed. Everybody told me to call them back if there is anything wrong with anything. Again, I am very happy I decided to go with Trotter Co. for my crawl space encapsulation. Family owned company for generations. The current generation is doing a great job in my opinion!!