After the initial visit to inspect the house I received a quotation via email immediately. I love that kind of follow-up, it speaks volumes to me about how much a Vendor is interested in my business. The price was fair, but a bit high for my budget. When I asked if they offered any kind of extended payment plan, again the answer was received immediately. They offer a Bank approved financing & also their in-house plan, which is 50% down & six monthly interest-free payments. I liked the latter plan & it was something I could afford. The workmen came very soon afterwards & were very polite. Even though they warned me cleanup was not included in the price, there was no mess left from the work. They did not put back the articles they moved, but that was fine. I needed to reorganize anyway. What I really objected to, and must tell the owner about, is that my garage smelled of cigarette smoke and there were cigarette butts thrown in my garage pail. Needless to say some smoking went on in my garage and the garbage pails, which I keep very clean, also smelled terribly. DID NOT APPRECIATE THAT AT ALL! And there was some garbage from their lunch left on the floor..so while I would have accepted them not cleaning up any mess that that had occurred from the work, I DO NOT appreciate having to pick up their leftover wrappers, cups & plastic bottles. That's behavior that can be modified, so I still consider this to be a top-notch company and would not hesitate to use them again (probably will be doing so when my ancient central air conditioner stops working.