Adam is fantastic! He responded to my email the same day, and called and spoke with my husband to get a description of the problem. Another plumber had told us the problem was major, the parts couldn't be found, etc., and chose not to do the job. Adam found the parts based on a picture we sent him, and came prepared to do the job the same day he was coming to look at the problem! He kept me posted by phone when he was delayed by a plumbing emergency in the area he was working, and alerted me when he was on his way to us. Courteous, knowledgeable, efficient...I can't say enough good things about his work! They were here just over an hour, and the repair is perfect! Then he called again a couple of days afterward, to make certain our problem was fixed. The only reason I am rating a B in price, is that my husband felt the price was a little high. However, for the quality of work, their speed and efficiency...and the fact that it has been at least 15 years since that problem was fixed before!...I actually felt the price was quite fair. So I would absolutely say don't let price deter you from hiring Adam and his company!!!!!