We've been using Bob's services for years because he keeps our major appliances running in tip-top shape. First he took apart our Maytag dishwasher to see why the propellers weren't working and found that they were completely clogged with paper (probably from labels on dishes). I was relieved that it was not a major repair. Next, he listened to the funny noise our clothes dryer was making to make sure it was alright. He quickly took it apart and found the belts and rotors were severely worn, which would have caused our dryer to stop completely. Then he went on to our upright freezer. He spent a long time with it and eventually found that it was an electrical problem, not one with the freezer. Most people would have walked away by then and told us to find an electrician, but not Bob. He checked out the circuits breakers but they were all fine and on. (He even took the time to take apart the circuit-breaker box.) He even brought out his electric meter to try to determine which plug had the short in it. After spending some major time on this, he was sorry that the electrical work was beyond him, so he hooked up the freezer to another electric line so it would work while we got an electrician. If Bob can't fix it, no one can--but in this case it wasn't his fault. At least now I know to direct the electrician to the area that has the problem. This gentleman is the best there is in the business. He is the old-fashioned type of repairman who is proud of what he does and works to make sure the customer is getting his moneys worth from the appliance as well as his services. Every time I think he's impressed me he does something else above-and-beyond what's expected of him. Today he did that--but he will probably surprise me again by willing to accomplish the impossible.