All in all, I was very pleased with Matchless Stove and Chimney. Although the price was slightly higher than I had originally envisioned, their professionalism made me glad I chose them. On the day I had scheduled for installation, the area was hit with a snow storm that ended up dumping about 10and quot; of snow. I had expected to receive a call stating that I'd need to reschedule...but the technicians arrived precisely on time and started working right away. Even though one of them had to climb up on the roof to make the necessary modifications to the chimney, neither one complained or seemed even slightly unhappy with the situation. They were polite and patient and answered all my questions as they worked. I had recently repainted and redecorated, so I was concerned about the potential for dust and debris when the old fireplace was removed...but the technicians did an excellent job vacuuming and cleaning up after themselves. Once they were finished, it was impossible to tell they had even been there. The only snag in the entire process ended up being caused by a minor issue with the electrical wiring. Rather than running a new circuit to the breaker box, the technicians initially branched off an existing junction box. For some reason, that caused the blower module in the gas fireplace to short out repeatedly. Since it was already late in the day by the time this was diagnosed, I was asked if it would be acceptable to me to schedule another appointment the following week to correct the problem. I agreed, and exactly one week later a different technician arrived, completely disassembled and inspected the wiring inside the fireplace unit, then ran a new circuit to the breaker box. After that, the blower worked normally. I would certainly use Matchless Stove and Chimney in the future.