I initially contacted Bennett in June/July time frame. The estimator and I went over each item of work that I wanted done (I have prepared a draft specification for each work item). He wasn't sure about how much the front porch stairs would cost, but estimated between $7,000 to $9,000. His estimate for the rest of the work brought the total cost to just under $20,000. After some discussion, we amended the specification and I signed the contract and gave him a check for $1,000 to seal the contract and get on the schedule. A week later, the estimator called me and said that "his stair guy" looked at the stairs and said they couldn't do it for less than $20, 000 for the stairs alone. To which I said the contract is null and void if you insist on this price rise. After additional discussion, I insisted that he have his painter confirm the estimate for the skylight work. I also removed all the outside carpentry work from the specification and proceeded to find someone else who could do the work for $4,500 (and he did a good job of it). The actual workers were friendly and competent. They did a good job and cleaned up after each work session and did a final vacuum down three flights of stairs as well as damp wiped the plaster dust off the floor of the kitchen (they used a vacuum sander for the sanding portion of the kitchen so most of the plaster was the occasional drip of plaster which they cleaned up right away). On 11/24/2009, the estimator, Steve, called and offered his apology for his inaccuracies/deficiencies on this job. He identified that his boss had agreed that if I wanted to hire Bennet again, I could ask for another estimator. I accepted his apology.