Professionalism: -They were willing to drive to our location, others were not. -They carefully listened to what we wanted, commented, questioned and then gave an accurate estimate of costs, supplies and timelines. The cost estimate for the job was right on target. The amount and type of supplies were accurately calculated. Timelines slipped a little when Mike and Rob would not accept a product that did not meet their high standards. -They arrived on time and ready to work everyday. Either Mike or Rob was on the site the entire project. - They conscientiously prepared the surrounding area before work each day: Laying plastic over bedroom furniture, covering the floor with tarps, covering carpeted stairs and wood floors with protective tarps/plastic. - They cleaned up after each days work. Additionally they have a cleaning team come in post job and do a thorough cleaning. - They kept us apprised of the progress on a daily basis. If they didn?t need to be there they weren?t there wasting our time or theirs. - They caught our mistakes; we selected the wrong color of paint, they noticed it immediately, brought it to our attention and helped us select the right color. They explained when something we wanted wouldn?t work/look good and worked with us to reach the best result. Workmanship: Their workmanship was superb. We were aware of what this work entailed having completed some renovations on our own in the past. - Their timing of the work was flawless. Whether tiling, window replacement, plumbing or electrical work there was no down time except for the previously mentioned product issue. Reliability: As stated above, they came when they said they would and worked tirelessly until the day?s tasks were completed. - Efficiently completed the punch list, although that was very small due to their diligence during the project. - Returned several months post completion to fix a minor plumbing fixture issue. Bonus: They offer a contractor?s rate vs. commercial rate when you use their suppliers, who were all very professional, personal and helpful. - Their cleanliness on the job - Their personal friendliness. We enjoyed them while they worked with us on the project. We have made two new friends. - They obviously love the work they do. It is reflected in every aspect of the job. Problems: The only problem is finding other projects for them to do in our house.