I had to wait until a few days before the install date to find out when the actual install would take place. When they did arrive (late) they said it was a 1 day job for 3 men, but I was originally told it was a 2 day job... And only 2 installers showed up for the 3 man job. I was also told by the sales man that there would be no addtitional charges for anything that they didn't provide in the estimate... Yet, I was told it would be "better" if they did another line install for a 2nd sump pump I had. And there was a charge for it. Once I went over the job with them, I left to go to work.....They called to say they couldn't finish the job that day and would be back the next. When I came home from work the first day, I was very surprised to find out they left the front door open. Yes, open. My neighbor came by to make sure I was OK because he said he was very surprised to see my house wide open and my car no where around. He wasn't the only one that was surprised. So was I! I met them at the house the next morning, and expressed my displeasure at the home being left wide open. They DID apologise, but that wouldn't have helped if my house wasn't still intact. I rec'd a call from the installer that they were finishing up and had land fill to get rid of at the end of the 2nd day. They asked if it was OK to dump it in the depressed area near my neighbor's fence. I said yes, but when I came home, it was spread all over the lawn, including all of the stones and rocks that were in the fill. Where before I had grass, I now had a nice rocky bare spot. No where near the depressed are in the lawn by the fence. And I had made plans to have some jacks put in, but they had to be ordered and I had other work I needed done before I wanted them to come back.... So, guess what I got from them? A bill for the jacks that they installed.... When they never actually installed them. I have not had the encapsulation system in long enough to see any real benefit yet, but am not very pleased with the contact and professionalism so far.