"I'm so glad we decided to go with Lowe's rather than acting as our own general contractor! Paying a middle-man was so worth it! We sat down with Laurie at the Lowe's located at 5001 North Central Expressway in Plano and she couldn't have been nicer, or attentive...plus, she was funny. We told her we were going to be installing granite counter tops in our kitchen and laundry room and were also installing new faucets, a new dishwasher, and cook top. Since we really didn't care for any granite samples she had in the store, she told us to go to Arizona Tile and see if we could find one we liked. We had no idea there were so many colors and patterns of granite. We found one we loved and called Laurie with the name of the granite and the next day she called us with a price for the granite, including installation, so we went in and opened up our checkbook. At that time, Laurie also helped us select new faucets and sinks and spent lots of time going over all the details of the contract, which was to include the granite/installation, plus sinks installation/plumbing, plus install/hookup of new dishwasher and cooktop . Prior to our granite being installed, I called Laurie several times with questions. If she wasn't able to talk with me right at that moment, she said she would call me back in a minute and literally, she always did. From start to finish everyone of Lowe's sub-contractors did an on-time, outstanding, professional, meticulous job. Never once were we told something was going to happen within a certain time frame and it did not happen. Every single phase of the job was on time and done right. The measurements, were spot on, the tear out of the backsplash didn't damage one speck of my Venetian Plaster walls, the craftsmanship of the granite work was gorgeous and perfect, the plumbing work was absolutely done right, and the clean up of the whole job passed the white glove test. Lowe's really, really did right by us, with outstanding sub-contractors and outstanding customer service. Laurie is a gem and Lowe's is very fortunate to have her. I would highly recommend this particular Lowe's to anyone!
mary s. on February 2012